- In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a soft reset on the moto g6.
- The following steps contain instructions on how to perform a soft reset.
- Note: If the device does not restart, try to restore factory settings.
- To reboot the moto g6, press and hold the power button on the side of the moto g6.
- The moto g6 will automatically reboot.
- If this screen appears, enter the PIN code of SIM 1 and choose the check symbol.
- If this screen does not appear, go to the next step.
- If this screen appears, enter the PIN code of SIM 2 and choose the check symbol.
- If this screen does not appear, go to the next step.
- If this screen appears, drag the lock symbol up to unlock it.
- If this screen does not appear, go to the next step.
- The moto g6 has been rebooted.
